Get a FREE 'Woolly Socks + Messy Locks' Candle with all orders over £30

Shipping & Returns

Delivery

Local Shipping:

We currently ship across the UK, Scotland and Ireland, and our rates are as follows:

  • Next Day Delivery – £6.99
  • Standard Delivery (Under 2kg) 3-4 Day Service- £3.99
  • FREE Delivery for orders over £40: 3-4 Day Service

All orders placed before 11am will be dispatched the same day.

Returns

If you are unhappy with your product due to damage or default, we are happy to refund you the full cost of your order, excluding postage.

Please send all returns within 30 days of receipt to:

The Olfactiv
9 Greenacres Ave
Winnersh, Wokingham
RG41 5SX

Your refund will be processed within 7 days of your refund request.
When returning items we advise that you obtain proof of posting.

Please note that due to personal preferences, we are unable to accept returns on items for which you don’t like the scent of. Returns are limited to broken or damaged items.